Error & Reporting Analyst

The team closely cooperate with the E&O Lead (Errors & Omissions), E&O Coordinators and Benefit Administration teams across all 3 strategic locations.


Key Responsibilities:

  • Supporting investigations as required by the E&O Lead or E&O Coordinators
  • Completion, review and issue via central print of all templated letter responses
  • Issue of complaint acknowledgement letters within 2 days and the coordination of subsequent correspondence to ensure that member expectations are managed
  • E&Os, breaches recording in the database
  • Case target date management and case closure
  • Management of the central mailbox and updating case details with correspondences received
  • E&O case reconciliations to assist with the monthly Sarbanes Oxley declarations
  • Achieve quality standards as defined by the E&O Lead
  • Supporting and actively contributing in creation of E&O workflows


  • Strong analytical, problem solving
  • Ability to quickly understand processes and procedures and identify risks
  • Ability to analyse processes and identify improvements
  • Ability to work under pressure and meet tight deadlines
  • Excellent written and verbal communication skills
  • Good time management skills
  • Good MS Office skills
  • Pensions knowledge and root cause analysis experience is desirable but not compulsory
  • Focus on details
  • Adaptability and flexibility
  • Fluent English
  • Spotless record and strong ethos

We offer:

  • Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
  • Flexible remote work environment 
  • Employee-appreciation culture (multiple recognition programs)
  • The best medical cover on the market with free dental care
  • Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
  • Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
  • Internal career opportunities, individual development plan, professional development training and resources
  • Lots of social events, charity actions and opportunities to integrate with colleagues

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