SACM & Change Analyst

Recruitment process for this position and onboarding trainings are conducted online.


What do you need to start?

  • Strong experience with data models and writing SQL queries against databases;
  • Experience in using a Change Management system and experience in using configuration management databases;
  • Knowledgeable of ITIL v3 / Foundation certified a plus;
  • Understanding of IT Service Management processes and ITIL and Understanding of how Business processes are supported by technology; Acted in a change management capacity in a customer service or IT environment;
  • Advanced MS Excel and basic MS Access; able to write reports, conduct meetings and perform investigative work; Ability to update existing and create new process documentation and training materials;
  • Excellent English communication, both verbal and writte;
  • Have good knowledge of how to manage SLA’s and KPI’s and Experienced in the use of KPIs to track trends and identify problems before they occur;

Its not essential, but we appreciate if you also have:
  • Experience in dealing with technical and non-technical teams;
  • Basic understanding of Service Asset financials.

What duties will help you grow?

  • Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy – via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM / Change Management process and policies; Assists the SACM Manager in conducting Quality Assurance over the Service Asset & Configuration Management (SACM) process and policies;
  • Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt;
  • Ensure RFCs are allocated an apprpropriate priority in collabroation with the requester to ensure appropriate scheduling;
  • Establish credibility with the client, delivery teams and 3rd party suppliers; Understand the clients business and the impact of changes you manage on their environment;
  • Maintains proper relationships as defined in the agreed Configuration Models; this includes (but is not limited to) people, IT components, and contracts; Registers and/or ensures registration of new Assets / Configuration Items (CIs);

What have we prepared for you?

Space where you can develop yourself:
  • Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings: MS Azure, AWS, Google Cloud or ServiceNow.
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our famous atmosphere:
  • We dont have a rigid dress code, but what we do have are awesome communities and world – changing initiatives. Theres always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:
  • Well-being package (private medical care, additional life insurance & StayWell helpline).
  • Referral bonuses for recommending your friends to Capgemini.
  • Inspiro Audiobooks & MyBenefit access.
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.

Capgemini Business Services employs over 4,500 specialists in offices located in Krakow and Katowice. Business Services department is providing customers around the world innovative solutions services in 30 different languages in the areas of finance and accounting, banking operations, procurement, business processes supply chain management, market research and analytics, HR processes management, customer care, and marketing services. Currently, the main focus is laid on business process consulting and transformation, especially in the area of financial services, with the application of advanced solutions in the field of intelligent automation.

Cloud Infrastructure Services since the establishment of the very first service center in Krakow in 2004 have achieved great success and grown rapidly. In 2006 another center in Katowice was opened, in 2012 in Opole, and 2019 in Lublin. Today, a team of nearly 2,400 professionals delivers IT services to clients around the world in 20 languages. Cloud Infrastructure Services cover several fields of expertise, including cloud computing, design, creation, testing and implementation of IT solutions, IT project management, IT infrastructure support and transformation services, application management, ITIL service management, multilingual customer service.